I’ve just switched to Sky broadband as we already have Sky at home and for an extra £5 / month we could have their broadband. This saves us around £20 a month on using another supplier of broadband. However there is one BIG problem with sky broadband. The router that they send you in the post is not that great!
I live in a typical granite house in in your city, think walls and the wireless signal has a hard time getting to all rooms in the house. However the old router that I used with my old broadband supplier did an excellent job of reaching every room. The same can not be said for the sky broadband router! No wireless in some rooms and the wife was complaining. This sounds like a job for us!
It should just be a simple case of acquiring the broadband user name and password; this is sometimes referred to as the network login details or ADSL login details. Once I have these details I can use them in my old router and ditch the sky router.
I did not see any sign of the login details in any of the Sky paper work nor were they visible in the router homepage screen. This can be accessed when you have your sky router on and connected by typing http://192.168.0.1 username and pass (admin / sky).
Oh no I have to phone the call centre! So I did – I hate calling these places! Got through to their tech support and requested the said details. The nice man on the other end of the phone could not supply me with the sky internet broadband details so I asked to be put through to their cancellations department. If they could not give me the required details I’d just have to go back to my old broadband supplier. Whilst on hold I solved the problem.
To get the sky broadband login details from the new Sagem routers that Sky send out your have to go to a third party website that I have used in the past to help penetration test wireless network security. Below are the steps required to obtain the broadband details this will allow you to use any ADSL modem/router on your sky broadband line. Before I go into this I’d just like to say thanks Sky for your help, really appreciate it! You’re going to lose some custom by having this stupid policy.
1) Obtain the internal MAC address of the Sky router. It is important that you get the internal address and not the one written on the side of the router as this is the forward facing address that the internet sees.
2) Click start and type CMD into the search (win XP click start then click rn then type CMD)
3) This will open up a command prompt from here ping the router type this into the command prompt (black window)
4) Ping 192.168.0.1
5) After the ping request type arp –a
6) The physical address next to 192.168.0.1 is the MAC code take a note of this.
7) Obtain the default WPA key (this is written on the side of the router)
Use both the WPA sky and the MAC address in the following website, this website will generate the correct ADSL username and password https://www.cm9.net/skypass/
Hope this helps some poor folks out! It just so happens I’m going to a customers house in in your city this week coming to solve wireless problems she is having with her sky broadband 2 birds one stone 