Virus Removal on laptops

Virus Removal on laptops

Well it had to happen! We just got a call from a customer we’d helped back in November. They’d managed to infect their laptop with a virus again! After searching google for laptop virus removal they came across our website and gave us a call. Once we had the system in the customer told us [...]

Well it had to happen! We just got a call from a customer we’d helped back in November. They’d managed to infect their laptop with a virus again! After searching google for laptop virus removal they came across our website and gave us a call.

Once we had the system in the customer told us that they wanted the virus removed off their laptop. This is a fairly regular occurrence for us. Viruses are on the increase and we can usually offer virus removal services within a 24-48 hour turnaround time at a fixed price depending on how badly the virus has infected your Windows system.

Once the virus was removed we contacted the customer to let them know the good news and offered to sell them a far superior anti-virus product compared to what was installed on their system.

However this customer refused the upgrade stating they had perfectly good antivirus on their computer. Our customer communication training started to kick in! Thinking to ourselves “how could they have good anti-virus software on their laptop if there is a virus on it?”

You would not believe the amount of times we’ve heard this. For the record virus makers develop viruses that disable the most common anti-virus software.
This includes Norton, Mcafee & AVG. We recommend all computer users to ditch these products ASAP and get protected with a better product.

We’ve been selling Kaspersky anti-virus for a while and never had any complaints or customer’s returning with a virus infection that has Kaspersky running. Anti-virus software is a bit like an insurance policy for your computer – usually costing between £20 -£30 per year it’s well worth it!

On that note hope you had a great new year and we are looking forward to helping out customer with laptop / computer and PC problems.



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